On Jun 2, 2009, at 6:47 AM, James E. Therrault wrote:

> Yet another factor is just plain ol' dirt.
>
> Often, cleaning a rented DVD will fix that.  A friend who uses Netflix
> regularly cleans 'em before use and this practice has prevented a  
> lot of
> aggravation on his part.

In the case cited, I was the first renter of the flawed DVD.

To "clean" rented DVDs, I generally use a special spectacle-cleaning  
cloth (often supplied with quality prescription eyewear) which has  
the beneficial property of removing even fingerprints from the disk's  
surface.

Again, in the instant case of "Land of the Pharoahs", the disk was  
mis-authored, and contained two 9-minute skips, one of which was  
recoverable as there was at least one complete chapter which followed  
the skip (in fact, there were about 20 complete chapters) and one of  
which was not recoverable as there was no complete chapter which  
followed the skip (i.e., the skip occurred in the very last chapter).

After enough negative reports on a specific copy, Netflix may put the  
media through a polishing machine in an attempt to remove scratches.  
This process is successful in some cases, but not in others.

In more than on case the damaged media is unsalvageable, and should  
it be the only copy in Netflix' library, then the title would be  
withdrawn until it is reissued by the publisher.



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