> > > That sounds good, but I'd still appreciate it if you could update this > thread with your experiences going through their RMA process. I've > never had to do it myself and I'm curious how it will turn out for > you. Especially since you won't (right?) be able to give them any > feedback from their SeaTools diagnostic tool. > > > When you first regester on the site they ask the nature of your requet. I stated that I have a ST3500 that is exibiting a S.M.A.R.T error. After you get a case# then go to the Warranty return page.
On the warranty return page there are selections for the make, model and OS for the Apple machines, also on their site is a button named "escalate to tech support" this will bypass the SeaTools issue. They will e-mail back an RMA# and complete return instruction including shipping label. It's pretty easy to use I had to try a couple of shots at it due to my own lack of reading the form properly. They are really trying to support the products with exceptional service. John Carmonne Yorba Linda USA -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/g3-5-list To unsubscribe from this group, send email to g3-5-list+unsubscribegooglegroups.com or reply to this email with the words "REMOVE ME" as the subject.
