On Jul 7, 2010, at 2:24 PM, Len Gerstel wrote: > > On Jul 7, 2010, at 5:18 PM, Bruce Johnson wrote: >> >> >> The key to successful support is ALWAYS "Make it Someone Else's Problem"; >> those are the rules they play by, those should be the rules YOU play by. > > Why do I get the hint of you being on both sides of this statement at various > times?
I am like unto the Famous Cat of Schrodinger's...capable of two states simultaneously, until someone nails me down on one or the other option :-) But this is why I rent my cable modem, my cable box, heck, even my cable remote. It breaks, I take it to them and say 'gimme a new one!'; I have a problem: 'Hey everything's stock!, you fix it!' (Also Cox has their special cable remotes that are the only ones to control all the weird features....I had a third-party one that would *almost* work, except it let you get *into* a certain menu structure, but wouldn't let you *out*.) This is also why my normal troubleshooting procedures are to tell people to get into safe mode, or disable all the startup items or unplug all the extraneous peripherals. "There's no way this silly game I installed has anything to do with Office not working", and my normal process when a system suddenly breaks is to see what stuff people have installed on it NOW. -- Bruce Johnson University of Arizona College of Pharmacy Information Technology Group Institutions do not have opinions, merely customs -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/g3-5-list
