----------  Original message  ----------
Subject: Laptop skype problem
Date:    Thursday, 04. April 2013
From:    JohnV <vengbj...@verizon.net>
To:      "G-Group List" <g3-5-list@googlegroups.com>
> Passing this on for a Close Family Member if that;s ok...

Would be, but this is the wrong list:

> Model Name:    MacBook
>    Model Identifier:    MacBook4,1
>    Processor Name:    Intel Core 2 Duo

This should propably go to the Intel Mac List, not the G-List.

> Problem: Screen turns into a strange mess of colored lines and pixels.
> can still see mouse but not anything it touches.
> Trying to click menu bar at top of the screen fails.
> Unresponsive.
> 
> Programs running: Skype, DeSmuME (Nintendo DS Emulator)
> 
> What I was doing: Talking to someone in a skype call, they were
> sharing their screen.
>   I was clicking back and forth when all of a sudden their feed
> became a bunch of lines and strange colors.
> Could still hear them and interact .
> As we tried to reset the feed and restart the call, eventually the
> problem was spread through out my computer, not just the feed window.
> Then my system wouldn't respond and I couldn't see anything much on
> the screen.

Does a reboot fix it? If so, it might have been a one-time issue. A software 
bug, that is triggered in some rare cases. You should try to reproduce the bug 
and report it to Microsoft (Skype) and Apple (OS X).

It would be a good idea to try to reproduce the bug on a different computer, 
but with the same (if not exactly the same!) software configuration. The best 
way to do this would be to use the very HDD that is installed in your MacBook 
and try to trigger the same bug on another MacBook.

One more thing would be wise to do: check for hardware defects: memory comes 
to mind, or even the graphics card could be buggy. Run a thourough hardware 
test before anything else.

Cheers,
Andreas  aka  Mac User #330250

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