Hey,

this seems to be an issue of your server, I think.

When you open the chat window for this contact Gajim sends out some stanzas to 
this contact and when your server tries to send them to the client of your 
contact it detects that the TCP connection is broken and puts your contact 
offline.

Does Openfire have smacks support and is this enabled on your end?
What client does your contact use?

Regards,
Thilo


Am Mittwoch, 12. Oktober 2016, 20:30:19 schrieb Alex Malmyguine:
> Good time of the day everyone,
> 
> When I want to ping a user who appears to be online, away etc., and
> double-click their roster item, they quite often drop down into the offline
> section.
 Further down the road I find out from them that they have been
> offline for quite some time when I tried to ping them, even though I was
> staring at their green/amber/red icon for an hour beforehand. Is the roster
> update not done on a regular basis? If it matters, I connect to Ignite
> OpenFire Jabber server over XMPP. 
> Thank you
> Alex
> _______________________________________________
> Gajim-devel mailing list
> Gajim-devel@gajim.org
> https://lists.gajim.org/cgi-bin/listinfo/gajim-devel

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