Hi Peter,

The most important part of a ticket is putting clear comments at the very top that will help us when we triage, assign, and such. This is what we use to adjust the category assignments. Before we triage, the assignments are nice, but don't drive project priorities.

So, it is OK leave almost everything as default. In particular, leave the state as "new" and responsible as "unassigned" so that we can easily locate new tickets.

The form is controlled by the bitbucket team to a large degree, but I'll check out the settings anyway to see if something more neutral can be made the default. Major for everything new _is_ a bit alarming :)

Thanks!

Jen
Galaxy team

On 8/9/11 2:50 AM, Peter Cock wrote:
Hi all,

I'm just filing a bug on bitbucket, and noticed the default priority
is now major (!)

We can choose: Trivial, Minor, Major, Critical, Blocker

Wasn't there previously a 'Normal' which was the default?

Peter
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