817 Hickman rd, Apt A-23
706 - 877 3892
On Dec 11, 2012, at 4:13 PM, Lei Yan <leiyan2...@gmail.com> wrote:
> Dear Dannon and James,
> On Mon, Dec 10, 2012 at 8:04 AM, Dannon Baker <dannonba...@me.com> wrote:
> > • I installed a Cloud Galaxy instance one month ago, and a user
> > reported that it still has some problems. At that time, I found that it can
> > be upgraded to new version in the administration page, so I did so. But its
> > log showed that it “has error”, and the service cannot start. I then tried
> > to reboot the machine, but Galaxy still could not start and the service is
> > not responding.
> Can you share the cloud log? This would be the best place to look to find
> out what the errors are.
> For this Cloud Galaxy instance, I can boot it, but the Galaxy service could
> not start. So I logged in this server by SSH to get the log files from file
> And I found a strange thing, this server doesn’t mount the three partitions
> of Galaxy (/dev/xvdg1, /dev/xvdg2, /dev/xvdg3) automatically when booting. I
> thought this should be automatically, so need I setup something for mounting
> I attached the log files, and they are compressed to a zip file “1.log.zip”.
> > • Then I tried to build a new Cloud Galaxy, but after trying at least
> > 8 times it still didn’t work. Each time, after I launched the Cloud Galaxy
> > instance, even its State is "running" and the "Status Checks" is "2/2
> > checks passed”, but it would still not respond if I opened
> > “http://******.amazonaws.com/cloud”; I never even get to "Welcome to Galaxy
> > on the cloud".
> Can you share any more information about this? Can you confirm that you're
> using the supported AMI, have launched with the correct security groups, etc?
> For future reference, just using usegalaxy.org/cloudlaunch is probably the
> easiest way to make sure you avoid any launch issues. Are you able to SSH in
> to the instance?
> I am using ami-78a00411. I attached three other files, and they are the AMI I
> am using, the security groups I am using, and the instance configurations.
> I never used this usegalaxy.org/cloudlaunch. But it looks good, and I will
> try this later.
> Yes, I can login this instance by SSH. But I never even get to "Welcome to
> Galaxy on the cloud".
> > Could you please give us some suggestions or let us know who we should
> > contact about this issue?
> Sending email directly to galaxy-bugs, as you have, for stuff you'd rather
> not share with the wider community is the best bet. For anything that isn't
> sensitive, emailing galaxy-dev is useful if you're working with customized or
> local/cloud installs.
> > I cannot find any telephone number on the Galaxy community pages, and it
> > would be better if I could talk to someone about the problem over the phone.
> Would it be helpful to chat over IRC and debug this? See the "IRC Channel"
> information on http://wiki.galaxyproject.org/Get%20Involved.
> Thanks so much for your help.
> Lei Yan
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