Hey Rob,

The Cloudman FTP installation (and really, Galaxy's FTP integration in
general) is designed only to get files *into* Galaxy, not for downloading.
 For downloading, you'll want to just use regular HTTP requests.

-Dannon


On Mon, Mar 25, 2013 at 5:07 PM, Rob Leclerc <robert.lecl...@gmail.com>wrote:

> We have a CloudMan Galaxy install on Amazon and I'm able to upload FTP
> files from FireZilla (or programatically through a Java service I wrote).
> However, I'm unable to download that same file once uploaded.
>
> The 550 response is a "Requested action not take. File unavailable (e.g.,
> file not found, no access). I have rwx permissions on the directory and rw
> permissions on the file.*
> *
>
> *
> *
> *Status:* Starting download of /TAF1_ChIP-2.txt
> *Command: *TYPE A
> *Response:* 200 Type set to A
> *Command: *PASV
> *Response: *227 Entering Passive Mode (10,40,11,236,117,50).
> *Status: *Server sent passive reply with unroutable address. Using server
> address instead.
> *Command: *RETR TAF1_ChIP-2.txt
> *Response: *550 TAF1_ChIP-2.txt: Operation not permitted
> *Error: Critical file transfer error*
>
>
> Thoughts?
>
> Cheers,
> Rob
>
>
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