Hi Kim,

The main public Galaxy server is very busy right now. Also, this message usually occurs when a user is doing something at the exact moment when the server is at a certain stages during an update (we did one yesterday). Sorry if this was confusing!


When you say that the job never finishes, do you mean that it is grey waiting to run, or yellow and executing but for a long time? In either case, the best strategy is to leave the job alone to run to completion. Stopping it and restarting it will not improve the chances of it going quicker, in fact if you do this, it just moves your job back to the end of the queue (not good if it was running, not good if you had been waiting for a while and it had started to move up in the queue). But, perhaps your job already completed? I don't see any jobs in the queue for your account right now.

If work is urgent, Galaxy in the cloud is an option: http://usegalaxy.org/cloud

Thanks!

Jen
Galaxy team

On 4/30/13 3:12 AM, Kim Spradling wrote:
I have been trying to join the intervals of two datasets side-by-side, but the job never finishes. I've gotten a message stating that Galaxy is unavailable a couple of times, but I have tried running this job multiple times with no success. Any help will be greatly appreciated.

Thanks,
Kim


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Jennifer Hillman-Jackson
Galaxy Support and Training
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