Are you using Apache? This might help:

http://lists.bx.psu.edu/pipermail/galaxy-user/2012-November/005508.html
https://wiki.galaxyproject.org/Admin/Config/ApacheProxy

Peter

On Tue, Mar 11, 2014 at 1:16 PM, Pete Schmitt
<peter.r.schm...@dartmouth.edu> wrote:
>
> Where would the configuration be in the galaxy server that would cause
> something like this.  This worked in the previous year-old version of
> galaxy that was installed.
>
>
>
> On 3/11/14, 6:21 AM, Peter Cock wrote:
>
> This looks like Galaxy asking for part of a BAM file, using a byte range
> request, but the server hosting the BAM file is not handling this. It is
> probably a configuration error on that server, or perhaps in a proxy?
>
> Peter
>
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