Thanks for responding, John.

Yes, you're right.. finally just struck me that the failure was due to my
compute nodes not having internet connection.

Unfortunately, we have to setup our cluster this way due to limited
resources and galaxy would submit jobs to it. I guess the other option that
works the same way is to use the Data Library option.

Thanks anyway!

liz


On Thu, Oct 2, 2014 at 12:48 AM, John Chilton <jmchil...@gmail.com> wrote:

> I doubt there is a config option somewhere that is going to fix this.
>
> Can your compute nodes download external data outside of Galaxy? (One
> could submit a test script to the cluster with a download and see if
> it succeeds.) If you give me the URL and let me know what kind of
> cluster you are running I could help you formulate that test.
>
> If we can confirm that the cluster nodes cannot download external
> files - it might be worth running `upload1` jobs with a local job
> runner instead of on the cluster - frequently login servers and web
> servers have more external access than compute nodes in cluster
> environments. Let me know if you need help configuring that.
>
> -John
>
> On Wed, Oct 1, 2014 at 3:41 AM, Elizabeth Chia <elc...@gmail.com> wrote:
> > Dear *
> >
> > I have a local galaxy instance installed on a cluster.
> >
> > I've been trying to upload data by URL but kept getting this error:
> "unable
> > to fetch <url of data> [Errno socket error] [Errno 110] connection timed
> > out". I've tried with and without file compression format and still
> gives me
> > that error.
> >
> > Am I suppose to modify/edit any particular config file?
> >
> > Can't seem to find a similar thread or answer to this but perhaps I may
> have
> > missed. Apologies if I have missed. Would appreciate if anyone can please
> > advise.
> >
> > Thanks.
> >
> > Best regards
> > liz
> >
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