Hi Luigi,

Is this the public Galaxy server in use? If so, please contact the team
that administrates the instance directly. The contact information is in the
link.
http://wiki.galaxyproject.org/PublicGalaxyServers#Huttenhower_Lab

The advice is true for all public Galaxy servers presenting with problems
not supported by the core team (Main: http://usegalaxy.org and Test:
https://test.galaxyproject.org). Just keep in mind that "Test" really is a
test server. Various errors at unpredictable times should be expected -
meaning, it is best to not use Test for critical work.

Should you be using the version of the tool from the Main Tool Shed (
http://usegalaxy.org/toolshed) in a local or cloud Galaxy, contact the
administrator of that instance. If this is a server that you run yourself,
I can let you know that the error tends to be related to high server load
and/or insufficient resources. Often it will go away after a few minutes if
the issue really is peak database-load. Has the tool ever run successfully
on your server? If not, consider moving to a PostgreSQL database if you
have not already (instead of the default SLQlite). If the tool will run
line-command with the available resources, it should almost certainly run
in Galaxy with the correct configuration. Just in case you need it, these
are the production database set up instructions. More is in the Admin hub
of the wiki.
http://wiki.galaxyproject.org/Admin/Config/Performance/ProductionServer#Switching_to_a_database_server

Thanks,
Jen
Galaxy team

On Fri, Apr 24, 2015 at 4:41 AM, Borruso Luigimaria <
luigimaria.borr...@unibz.it> wrote:

>  Dear Galaxy-project staff,
>
> in the last two weeks, I have tried several time to use Lefse but it seems
> to have some problem. I always get the following message:
>
>
> * Internal Server Error Galaxy was unable to successfully complete your
> request. An error occurred. This may be an intermittent problem due to load
> or other unpredictable factors, reloading the page may address the problem.
> The error has been logged to our team. Thanks a lot *
>
> Luigi Borruso, PhD
> Environmental Microbiology
>
> Faculty of Science & Technology
> Building K, Office 1.05
>  Free University of Bozen/Bolzano
> Piazza Università 5
> I-39100 Bozen/Bolzano
> Italy
>
> Tel. +39 0471 017610
>  E-mail: luigimaria.borr...@unibz.it <lorenzo.bruse...@unibz.it>
> Website: www.unibz.it/sciencetechnology
>
>
>
> ___________________________________________________________
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>



-- 
Jennifer Hillman-Jackson
http://galaxyproject.org
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