Sometimes histories will not load and appear to error if the server is
being restarted when the load is attempted. Difficult to say if that's what
happened here. It's on the list to give better feedback in that case and
let the user know the server is down.

At any rate, glad it's working and let us know if you see any other
problems.


On Thu, Jul 16, 2015 at 9:54 AM, Lina L Faller <lina.fal...@gmail.com>
wrote:

> Thanks, Carl! I will try and update the installation to a newer version!
>
> I just got an email from the user that the history loaded again on its
> own. I took a look at the javascript console as you suggested but found no
> error messages. I'm not sure if the issue is fixed, but upgrading to a
> newer version of galaxy might be a good idea anyways.
>
> Thanks for all your help, it's much appreciated!
>
>
> On Tue, Jul 14, 2015 at 10:24 AM, Carl Eberhard <carlfeberh...@gmail.com>
> wrote:
>
>> She got that error message when she clicked on settings and tried to view
>>> saved histories.
>>
>>
>> It looks like this error when loading '/history/view' was fixed with
>> release_13.02:
>>
>> https://github.com/galaxyproject/galaxy/commit/3deac8edfba8e8088de855789a28e7d3a328b9b5
>>
>> If possible, you could update to git branch release_13.02 and get the
>> fix. Alternately, you could apply that particular patch above to your
>> current installation but that may cause more conflicts later if you decide
>> to update.
>>
>> saw that their history wasn't loading on the right-hand side.
>>
>>
>> The above does not help the underlying problem of the user's history
>> erroring in the 'Analyze Data' page.
>>
>> If you or the user open the javascript console:
>>
>> http://webmasters.stackexchange.com/questions/8525/how-to-open-the-javascript-console-in-different-browsers
>>
>> and attempt to load the history, do you see any javascript errors? Do you
>> see any errors in the server log when he/she attempts to load the history?
>>
>>
>>
>> On Mon, Jul 13, 2015 at 11:38 AM, Lina L Faller <lina.fal...@gmail.com>
>> wrote:
>>
>>> Hi Carl,
>>>
>>> Thanks for getting back to me!
>>>
>>>    - The galaxy version is "release_2013.01.13".
>>>    - The user logged into their galaxy account and saw that their
>>>    history wasn't loading on the right-hand side. She got that error message
>>>    when she clicked on settings and tried to view saved histories.
>>>    - It's not an imported history, she has had the same history since
>>>    she first logged in.
>>>
>>> Thanks for any advice you might have!
>>> Cheers,
>>> ~Lina
>>>
>>> On Mon, Jul 13, 2015 at 11:24 AM, Carl Eberhard <carlfeberh...@gmail.com
>>> > wrote:
>>>
>>>> Hi, Lina
>>>>
>>>> Apologies for the delay. A few questions, please:
>>>>
>>>>    - What version is your Galaxy instance running?
>>>>    - What URL or operation is the user trying when they get that
>>>>    error? Is it just the 'Analyze Data' page or something else like
>>>>    '<galaxy>/history/view?id=<id>'?
>>>>    - Is the history imported? Is it accidentally/possibly from a
>>>>    different user/account?
>>>>
>>>>
>>>>
>>>> On Tue, Jul 7, 2015 at 3:19 PM, Lina L Faller <lina.fal...@gmail.com>
>>>> wrote:
>>>>
>>>>> Hi all,
>>>>>
>>>>> I am new to maintaining the galaxy server at my institute and a user
>>>>> emailed me that they get the following error message when trying to view
>>>>> their history:
>>>>>
>>>>> "Either you are not allowed to view this history or the owner of this
>>>>> history has not made it accessible."
>>>>>
>>>>> Is there a way to modify access privileges of the users' histories?
>>>>>
>>>>> Thanks for any advice!
>>>>> ~Lina
>>>>>
>>>>> ___________________________________________________________
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>>>>>
>>>>
>>>>
>>>
>>
>
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