Presuming SGE runs this on a remote node, it's likely the file hasn't been 
flushed to disk. Have you checked to see if the files eventually show up?

Sent from my iPhone

> On 17. Aug 2017, at 17:49, Yip, Miu ki <m...@cshl.edu> wrote:
> 
> Hi,
> 
> We’re having a bit of an error where the GUI shows that a job had an error. 
> When the user submits the job, the job is seen to have run via terminal and 
> uge. The job working directory exists and the out and error file is in there. 
> Once the job completes, it seems like the GUI will say that it works. But 
> then several minutes later, the GUI shows the job turning from green to red 
> and giving the error that the “Job output not returned from the Cluster” 
> error. 
> 
> I tried setting the retry_job_output_collection but it did not work (we’re 
> using a local file system): 
> http://dev.list.galaxyproject.org/Problem-related-to-a-job-that-quot-failed-quot-td4627406.html#a4632168
> 
> This seems to happen randomly for different jobs. Some jobs receive errors 
> but others do not receive this error. 
> 
> Does anybody have any suggestions on how to fix this? There is no error that 
> appears in the paster.log file and we are using SGE. 
> 
> Thanks in advance!
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