Hi Liam
does it happen with every file? on every browser? for every user?
what happens when you try to download a file from usegalaxy.org ?
to me this sounds like an issue with the proxy settings. Something you
need to discuss with your sys admin
Regards, Hans-Rudolf
On 12/13/2017 09:56 PM, William, Van Der Pol wrote:
Hello,
We’ve noticed when our users try to download files from our galaxy
instance, they are getting a network error and receiving an empty 0 Byte
file. I’ve checked the directory where the datasets are stored and can
see that the files in question exist and contain the expected data, but
something is interfering with downloading them through the GUI.
Do you guys have any suggestions on what could be causing this error?
Thanks
-Liam
*/Help keep the CCTS funded./*/ Please include the following text on
relevant publications: "This/
/publication was made possible by the UAB Center for Clinical and
Translational Science Grant/
/Number /UL1TR001417/from the National Center for Advancing
Translational Sciences (NCATS) of the National Institutes of/
/Health (NIH)."/
___________________________________________________________
Please keep all replies on the list by using "reply all"
in your mail client. To manage your subscriptions to this
and other Galaxy lists, please use the interface at:
https://lists.galaxyproject.org/
To search Galaxy mailing lists use the unified search at:
http://galaxyproject.org/search/
___________________________________________________________
Please keep all replies on the list by using "reply all"
in your mail client. To manage your subscriptions to this
and other Galaxy lists, please use the interface at:
https://lists.galaxyproject.org/
To search Galaxy mailing lists use the unified search at:
http://galaxyproject.org/search/
