Hi Dr. Linney,

The server is very busy, which may account for the partial downloads. For larger files, it can sometimes help to use a terminal prompt and use a program like curl to retrieve a file.


To do this, right click on the disk icon for the dataset, copy the link location, then in a terminal window at the prompt type:

prompt$ curl -O '<link>'

where <link> is the URL you copied from the disk icon, do not include the "<>" inside the quotes.

Please give this a try and see how it works for you,

Jen
Galaxy team

On 7/11/13 8:26 AM, Elwood Linney wrote:

Problem:
> when downloading steps in histories back to my computer the files are sometimes incomplete (by incomplete I mean a significantly smaller size that given during the download indicator)

Description:
>after processing RNAseq files on main Galaxy I have the memory to download steps or complete histories; this past week I have noticed, in a random way that some individual tophat alignments or cuffdiff analyses do not download completely to my computer--sometimes they do, but its random right now

Questions:
Is there something I can do to eliminate this?
Does this have anything to do with how busy Galaxy is?


I notice that it sometimes happens even if I try to download one file at a time

el linney
Duke University Medical Center



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___________________________________________________________
The Galaxy User list should be used for the discussion of
Galaxy analysis and other features on the public server
at usegalaxy.org.  Please keep all replies on the list by
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