Hello Elizabeth,
Are you still having problems today, when using the public Main Galaxy
instance at https://main.g2.bx.psu.edu/ (usegalaxy.org)? The server was
very busy last week and wait times were variable depending on the job
type. Allowing jobs to queue and run is still the best strategy:
http://wiki.galaxyproject.org/Support#Dataset_status_and_how_jobs_execute
That said, if you receive a job error, and you are not sure about the
cause, please send in a bug report and we can help.
Best,
Jen
Galaxy team
On 7/12/13 1:07 AM, Elizabeth Clare wrote:
Hi,
I've been using galaxy (online) for over a year now without too many
issues. Over the last week I can't seem to get anything done. Tasks
that normally take seconds are taking overnight and have now stopped
entirely. I can't see anything in the twitter feed or news about
server maintenance.
The types of tools I'm using are simple "reverse compliment" or
"barcode splitter" and the data sets are small (some are only a few
hundred reads). So these should be very quick tasks.
Is there a way I can test whether the problem is at my end?
Thanks! fantastic analysis package!
Elizabeth
--
--------------------------------
Dr. Elizabeth L. Clare
School of Biological and Chemical Sciences
Queen Mary University of London
Mile End Road, London E1 4NS
Room 1.02, G. E. Fogg Building
[email protected] <mailto:[email protected]>
+44 (0)207 882 5687 <tel:%2B44%20%280%29207%20882%205687>
http://webspace.qmul.ac.uk/eclare/
"If you say yes more often than you say no, you will do interesting
things in your life"
___________________________________________________________
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--
Jennifer Hillman-Jackson
Galaxy Support and Training
http://galaxyproject.org
___________________________________________________________
The Galaxy User list should be used for the discussion of
Galaxy analysis and other features on the public server
at usegalaxy.org. Please keep all replies on the list by
using "reply all" in your mail client. For discussion of
local Galaxy instances and the Galaxy source code, please
use the Galaxy Development list:
http://lists.bx.psu.edu/listinfo/galaxy-dev
To manage your subscriptions to this and other Galaxy lists,
please use the interface at:
http://lists.bx.psu.edu/
To search Galaxy mailing lists use the unified search at:
http://galaxyproject.org/search/mailinglists/
