If you account was created during a specific time window, then resetting your password is necessary. Instructions are in our wiki here:

Also, double check that you are using FTP, and not SFTP, from the command line. If problems continue, it would be very good to try a client such as Filezilla or Cyberduck (both are supported on Windows) to see if one of those permits a connection, to isolate the issue to the method rather than a user/password problem.

Hopefully one of these helps to resolve the issue, but let us know. Please be sure to keep replies with the mailing list cc'd if more troubleshooting is required.


Galaxy team

On 7/29/13 7:57 AM, Fabrice BESNARD wrote:

I registered some time ago to Galaxy.
>From the very beginning, my ftp connexion is not working.
I am using Filezilla, on a windows operating system. More precisely, the
connexion can be established, but the process fail when it is asking for
the password.

Statut :        Résolution de l'adresse de main.g2.bx.psu.edu
Statut :        Connexion à
Statut :        Connexion établie, attente du message d'accueil...
Réponse :       220 ProFTPD 1.3.4b Server (Galaxy Main Server FTP)
Commande :      USER fbesn...@biologie.ens.fr
Réponse :       331 Password required for fbesn...@biologie.ens.fr
Commande :      PASS ***************
Réponse :       530 Login incorrect.
Erreur :        Erreur critique
Erreur :        Impossible d'établir une connexion au serveur

I sent an email two month ago to report this problem. I was answered that
this was an issue happening with the new accounts created.
Obviously, this issue has not been fixed yet, has it? If yes, could you
indicate me to make my ftp connexion works now ?

Thank you for your help !!

Jennifer Hillman-Jackson
Galaxy Support and Training

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