Hi Itys,

The public server has been undergoing upgrades, and this included some data transfers. This has been going on behind the scenes for several months - I am sorry that your account was impacted and that we did not hear about it/solve it when the issue first began! When usegalaxy.org comes back online later today, please check your account and let us know if this is still problematic so we can address it. I will also check. You can email me directly.

Thanks for your patience during this time, we are almost there!

Galaxy team

On 10/7/13 4:54 AM, Itys Comet wrote:
Hi everybody,

Despite I purged all data from my Galaxy account and double checked that my account is actually empty by looking at Saved Histories/Advanced Search/status:all, my account is indicating that I am using half of it (as indicated in User/Preferences).

Moreover, this is preventing me to actually use more than half of my account showing that it is not a display problem.

It is also not a refresh rate problem since this problem started several months ago.

Could you please help me with that?

All the best,


Jennifer Hillman-Jackson

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