Oh, absolutely. It is a lot more personal as I have contact with my
customers directly on this list, on the USA Games list, various other
accessibility related lists, by phone for tech support calls, etc. As a
result I get to know them some and as is to be expected I like some and
dislike others on a personal and professional level. It wouldn't be
that way if USA Games were a mainstream commercial company.
I know that the mainstream game companies have several levels of
customer service which are there to handle sales, tech support, and so
on. Chances are slim to none that you will get to talk to the developer
of game x or to speak to the head of the company. As a result they can
afford to do whatever they want, and treat their customers with
Bryan Peterson wrote:
And of course it's all the more noticeable because we're such a small
community. I bet mainstream devs get nasty comments like that all the
time but they can just shrug it off because they've probably got lots
of folks there who can just hit the delete button or handle the
comments however they see fit, whereas we can't necessarily do that.
And it's bound to be more discouraging than it would be to a big
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