If you are requiring "Ident" that will cause this type of issue.

Danny

-----Original Message-----
From: Corey Hudson [mailto:[EMAIL PROTECTED]
Sent: Thursday, February 24, 2005 3:43 PM
To: [email protected]
Subject: [gb-users] Slow website customer complaints

The last several weeks we have had customers complain that they are
experiencing trouble accessing our website.  That it is slow.  I know
this
is a network problem since locally the website is fast and the CPU usage
on
our servers are showing 1% utilization.  So, some of the things I do to
resolve the problem is to try and access their website,  I also have
them
perform a trace route.  And now, I have found a company near us that has
an
ip address very close to ours. (within the same class D network and
pinging
them turned around  a quick response).  So, I thought if I had our
customers access this other website at the same time they are having
problems with ours, that it would narrow it down to a network problem.

Besides these things, is there any thing else I could do?  I would like
some hard evidence to present to my ISP.  I also don't expect my
customers
to help me debug this problem.

Thanks in advance,
Corey Hudson
Midwest Library Service

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