Usually, your organization has some sort of chat room that you can use to 
ask questions and get a reply faster, use that. Additionally, 3 hours is 
not really that long ago. Be patient. Some organizations might not have 
mentors that are in the same timezone as you.

On Monday, December 4, 2017 at 8:48:11 PM UTC+7, [email protected] wrote:
>
> There is a problem with the task, which is about downloading and running a 
> program using this software. But the software apparently has some glitch in 
> it and it cannot run, and I checked online and I'm not the only one who has 
> this problem running the software. I asked the mentors 3h ago, they have 
> yet to reply but I still would appreciate other advice as to how to deal 
> with this problem.
>

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