On Oct 31, 2008, at 10:02 PM, Bob Paddock wrote:
> Ask the person on the line what you can do to improve your board
> from
> his/her perspective. If you don't ask the people doing the
> work (not
> the front
> end customer service/sales people who aren't doing the work)
> you may never hear any complaints from anyone,
> because of the "Customer is always right" policy.
Well, at least ONE industry still has such a policy. ;)
-Dave
--
Dave McGuire
Port Charlotte, FL
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