Try getting customer support like that from Dell. :-)
--- DJ Delorie <[EMAIL PROTECTED]> wrote:
>
> > But RHEL costs ~$800 - $2500 *per year* for usable
> versions. If that's
> > not "screwing your customers for profit", then I
> don't know what is.
>
> Most of that cost is for 24/7 phone support, which
> our customers feel
> is a reasonable price for what they get. Note: the
> way our company
> works, your questions end up getting answered by
> engineers like
> myself, not mindless drones like some other
> companies.
>
> Do you think it's worth $800/year to be able to ask
> me questions and
> get answers (and often patches) the same or next
> day? That's our
> usual turn-around time for gcc bug reports. How
> much would it be
> worth to be able to get 24 hour turn-around on bug
> reports for gEDA or
> PCB? Ok, now add that you're under the gun to
> finish your board, and
> we usually have engineers online 24 hours a day?
> (I've been known to
> send out patches at 2am local time)
>
> We have some customers who get an engineer on site,
> too, and some that
> get an engineer's home phone number with permission
> to wake them up in
> the middle of the night.
>
> *That* is what our customers are paying for.
>
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