I attempted to get BS business DSL a few weeks ago here in BR. They said it would be about a month before it could be connected because my location had never been setup for phone service. So I told them to go ahead. About 5 weeks later I got a bill in the mail for the phone portion and setup fees for the past month. I called and asked why I was being billed for service that I did not even have yet. The lady told me that my phone service had been active since the day after my order. To make a long rant short, I never wanted phone service anyway (DSL requires it) so I told her to cancel it all since they neglected to even inform me (in any way) that my service was active, and then they decided to bill me for the phone service before the service I needed it for was even connected. Just be cautious when going with BS, they have horrible a customer relations department. - Jeff _____
From: John D. Tiedeman [mailto:[EMAIL PROTECTED] To: General at brlug.net Sent: Thu, 10 Nov 2005 10:52:34 -0600 Subject: [brlug-general] DSL ISPs I'm moving from New Orleans in the next couple of months and regretfully lose Southern Star's excellent service. I had BS before and had to change after a phone number change because they kept dropping me after every scheduled maintenance. It took a call a month to get restored but the last time couldn't get back in a week. I don't really object to BS as long as I don't have to have a number changed without moving again but would like to know whether experiences have been good or bad with each ISP (and I only know of two for residential service). I'll be located near the Capitol. _______________________________________________ General mailing list General at brlug.net http://brlug.net/mailman/listinfo/general_brlug.net -------------- next part -------------- An HTML attachment was scrubbed... URL: http://brlug.net/pipermail/general_brlug.net/attachments/20051111/ef486331/attachment.htm
