Just in time for restored power, I got news that Cox has blocked my
subscription to the Wayne University Medical Physics list. The list sent me
a letter urging me to fuss and the last of three error messages Cox gave
them:
"5.5.0 554 fed1rmimpi02.cox.net IMP 141.217.1.108 blocked by ReturnPath.
Please visit http://sendersupport.senderscore.net for assistance"
The person I talked to at Cox was worse than useless. First he denied that
Cox filters email, something we've seen they do in both directions. After a
few talks with other people in the office, he learned of the service and told
me that no one could do anything about it. I was promissed a supervisor
callback which never came.
Strangely, the filter people don't think badly of the list:
https://www.senderscore.org/lookup.php?lookup=141.217.1.231
https://www.senderscore.org/lookup.php?lookup=141.217.1.150
I'm going to register again with something other than Cox.
--- Begin Message ---
Wed, 10 Sep 2008 00:05:32
You have been automatically removed from the MEDPHYS list (Global Medical
Physics Mailing List) by the Listserv software as a result of repeated
delivery error reports from your mail system. This decision was based on
the automatic error monitoring policy in effect for the list, and has
*not* been reviewed or otherwise confirmed by a human being. If you
receive this message, it means that something is wrong: while you are
obviously able to receive mail, your mail system has been regularly
reporting that your account did not exist, or that you were otherwise
permanently unable to receive mail. Here is some information which may
assist you or your local help desk in determining the cause of the
problem:
- The failing address is [EMAIL PROTECTED]
- The first error was reported on 2008-09-07.
- Since then, a total of 3 delivery errors have been received.
- The last reported error was: 5.5.0 554 fed1rmimpi02.cox.net IMP
141.217.1.108 blocked by ReturnPath. Please visit
http://sendersupport.senderscore.net for assistance
PLEASE DO NOT IGNORE THIS MESSAGE. While you can of course re-subscribe
to the list, it is important for you to report this problem to your mail
administrator so that it can be solved. This problem is not specific to
the MEDPHYS list, and also affects your private mail. This means that YOU
HAVE PROBABLY LOST SOME PRIVATE MAIL AS WELL. Anyone trying to write to
you during the same time frame will probably have received the same
errors for the same reason. The MEDPHYS list is but one of the many
people who may have tried to write to you while your mail system was
malfunctioning.
DO NOT LET TECHNICAL PEOPLE CONVINCE YOU THAT THIS IS NORMAL. It is never
normal for a mail system to claim that a valid, working account does not
exist, just as it would not be normal for the post office to return some
of your mail with "addressee unknown" when the address was written
correctly. It is true that some mail systems are less reliable than
others, and your technical people may be doing the best they can with the
tools they have. But, ultimately, the level of service that you are
receiving is the result of a business decision, and not something due to
a universal technical limitation that one can only accept. Reliable mail
systems do exist, and it is ultimately up to you to decide whether this
level of service is acceptable or not.
--- End Message ---
_______________________________________________
General mailing list
[email protected]
http://mail.brlug.net/mailman/listinfo/general_brlug.net
