4) The 'root cause/resolution' for outage X/Y (between too parties) was Z. Log it/Blog it...
++1
If this was available I would definitely use it to post details about what is going on relative to the projects I'm associated with. Furthermore - it would provide an extra hint that there is someone somewhere dealing with a problem as opposed to waiting n days for a change in status - which is something I would find really valuable in terms of projects I'm dependent on.
Cheers, Steve.
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