pretty OT, no? :-D. Some yacka-di-yack below.
Jeff Turner wrote:
On Tue, Jun 08, 2004 at 08:59:17AM -0600, Adam R. B. Jack wrote:
I can do it, esp if people can be disciplined about using jira (too....much....email....).
I couldn't agree more. JIRA has to help us smooth out the inflow.
<delurk>
Can you elaborate on this? I'm rewriting JIRA's email templates at the moment, so am interested in that general area..
one of the key advantages is that with jira the email it sends you is always (well, one would hope anyway) laid out the same way. Just like with a gump nag e-mail, you know the structure is always the same. When gump sends an "issue fixed" e-mail (was that implemented?) you can mark the message read based on the subject. You can also filter and search e-mail that comes from a bot more easily.
With some issues, I can fix them as I see the request come in or assigned to me, and forget about them (what's missing is of course being able to mark the changes from my e-mail program; for example a "write gump success story" button that appears when I'm reading e-mail about gump; chandler's interesting). With others, I can forget about them right away and be sure I can still find them when I log into my dashboard.
I think lots and lots of research actually exists about information overload. Once you build up an e-mail backlog, your inbox keeps just piling up and up and up. With jira, you know you can just mark a message read without reading it, since its possible to find that information later on through the web.
Gump, jira, etc, view 'em as tools for the overworked knowledge worker to deal with information flow. Anything which allows me to hit 'M' (mark as read) a split second earlier and forget about a message is progress! If you were to improve things along these lines....for example, jira ought to have the resolution in the subject line when an issue is resolved, since FIXED means I can forget about things immediately whilst WONTFIX might be a bigger problem.
cheers,
- LSD
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