On 5 June 2011 20:04, <robert_w...@us.ibm.com> wrote: So I agree that supporting end users is critical, but I think the way that > this is done in practice, does not necessarily require great centralized > planning.
I'd say too much centralised planning for end user support is probably a backward step. We do certification which encourages end-users to become more self-sufficient. We could do that unilaterally but we do want to put something back. OOo marketing project has mainly been successful through individual initiatives rather than great centralised plans - apart from anything else the money required for global marketing campaigns simply doesn't exist. End-user support is more through projects like OOoAuthors, Solveig Haugland and Gabriel Gurley's books, the competiton we ran for kids with OOo schools mascot Otto. I don't see any reason why such things and more will not get supported simply because the code is with the ASF.
