Hi Lisa, We are unable to duplicate - using internal or external testers. However, our Internet Explore test computer has updated software (service pack 3, not 2 as you are using). We would be grateful if you could help us test a potential solution with your own system. We want to check if this is related to a Java update we did a few months ago. Should this be the root cause and your team is limited to using Internet Explorer (instead of another browser, with updated Java support), Internet Explorer would need to be updated to service pack 3 (it has most current Java functionality) or the newer Java enhancements can be bypassed by doing the following:
1) Remove the cookie(s) so that you can get into the Assembly Browser 2) Go to the assembly you are having problems with (http://genome.ucsc.edu/ -> Genome Browser -> set the clade, genome, assembly) 3) From this same page, click into "configure tracks and display" using the middle button, displayed at the bottom of this html page's top box section labeled "<Common_name> (<Genius species>) Genome Browser Gateway", for example "Human (Homo sapiens) Genome Browser Gateway" 4) De-select "Enable advanced javascript features" (the last option) in the html page's top box section labeled "Configure image" 5) Adjust anything else you normally do (or none) and submit to enter the Assembly Browser Once you do this, try to back out, open again, and see if the problem is resolved. You will need to do this for every assembly that you use (same for the other users at your site). It is important to note that if a cart-reset is done, the procedure above will need to be done again, since the default for Advanced Java is on (checked). Please give this a try and if you have time, let us know if the issue is resolved. You can cc the genome list since other users would benefit from the solution if/when they run into the same issue. This has come up before with a slightly different configuration of browser/OS, but the symptoms you explained so clearly seem to be similar. Thank you. We look forward to your reply. If this does not work, we can follow up with some more troubleshooting. Jennifer ------------------------------------------------ Jennifer Jackson UCSC Genome Bioinformatics Group ----- "Lisa D McDaniel" <[email protected]> wrote: > From: "Lisa D McDaniel" <[email protected]> > To: [email protected] > Sent: Wednesday, January 6, 2010 3:29:18 PM GMT -08:00 US/Canada Pacific > Subject: [Genome] Mangled cookie > > When I open the genome home page http://genome.ucsc.edu/ every thing > is > fine when I then click on genome browser or genomes I get an error > "mangled Cookie input string". If you delete the cookies it works > once > and the next time you try to open the browser you get the same error. > I > am not the only one with this problem here. The IT people at my end > say > that it is a problem with your web site. Any ideas? > Lisa > > Lisa D. McDaniel Ph.D. > ABMG Fellow > Sacred Heart Medical Center > 101 W. 8th Street > Spokane WA 99204 > 509-474-4334 > [email protected] > > _______________________________________________ > Genome maillist - [email protected] > https://lists.soe.ucsc.edu/mailman/listinfo/genome _______________________________________________ Genome maillist - [email protected] https://lists.soe.ucsc.edu/mailman/listinfo/genome
