Hi Alexandra,
Have you tried resetting your cart? This can be done by clicking on the
"Click here to reset" link from the Genome Browser Gateway. If you are
still experiencing difficulties, let us know which operating system and
web browser (version) you are using. Please email us at [email protected].
---
Luvina Guruvadoo
UCSC Genome Bioinformatics Group
On 3/29/2012 8:24 AM, Tregubova, Alexandra wrote:
> Dear Genome Browser Team,
>
> a couple of days ago, I sent you following email:
>
> "Dear Genome Browser Team,
>
> I have following problem: In order to have an information about whether my
> gene of interest has an active promoter, I am using "track search" feature in
> genome browser --> "layered H3K4me3" track, which is then displayed in
> addition to the already given H3K27Ac track.
> Since yesterday, however, this feature is not displayed anymore, even though
> I am following the same procedure. This feature works, however, on other PCs
> in the office.
> Please, help me solving this problem."
>
> Now, Steve Heitner tried to help me (please, read the email below), but I
> still have this problem.
> I'm afraid it is not a server problem, since using this feature works on
> other PCs in our office, but not on mine. Could it be, it is just some
> setting in Mozilla Firefox or in Genome Browser itself, which I am not aware
> of?
> Viewing, for example, ("in track search") "Layered H3K4me3" or "Layered
> H3K36me3" in NT2-D1 cell line works, but viewing the default "Layered
> H3K27Ac" and "Layered H3K4me3 on 7 cell lines from ENCODE" (both of which are
> of interest for me) is not possible.
> I hope you can help me.
>
> Best
> Alexandra Tregubova
>
> Von: Steve Heitner
> [mailto:[email protected]]<mailto:[mailto:[email protected]]>
> Gesendet: Mittwoch, 28. März 2012 18:35
> An: Tregubova, Alexandra
> Betreff: FW: Poblems opening features
>
> Hello, Alexandra.
>
> Everything is back up and running here. Please let us know if you are still
> experiencing any problems. Again, we apologize for the inconvenience.
>
>
> ---
>
> Steve Heitner
> UCSC Genome Bioinformatics Group
>
> From: Steve Heitner
> [mailto:[email protected]]<mailto:[mailto:[email protected]]>
> Sent: Wednesday, March 28, 2012 9:08 AM
> To: 'Tregubova, Alexandra';
> [email protected]<mailto:[email protected]>
> Subject: RE: Poblems opening features
>
>
> Hello, Alexandra.
>
>
>
> Thank you for reporting this issue. We are currently have trouble with one
> of our servers and are working to get it fixed as soon as possible. We
> apologize for the inconvenience.
>
>
>
> ---
>
> Steve Heitner
> UCSC Genome Bioinformatics Group
>
> From: Tregubova, Alexandra
> [mailto:[email protected]]<mailto:[mailto:[email protected]]>
> Sent: Wednesday, March 28, 2012 7:53 AM
> To: [email protected]<mailto:[email protected]>
> Subject: Poblems opening features
>
> Dear Genome Browser Team,
>
> I have following problem: In order to have an information about whether my
> gene of interest has an active promoter, I am using "track search" feature in
> genome browser --> "layered H3K4me3" track, which is then displayed in
> addition to the already given H3K27Ac track.
> Since yesterday, however, this feature is not displayed anymore, even though
> I am following the same procedure. This feature works, however, on other PCs
> in the office.
> Please, help me solving this problem.
>
> Best regards
> Alexandra Tregubova
> _______________________________________________
> Genome maillist - [email protected]
> https://lists.soe.ucsc.edu/mailman/listinfo/genome
_______________________________________________
Genome maillist - [email protected]
https://lists.soe.ucsc.edu/mailman/listinfo/genome
