Ciaran McCreesh wrote: > On Sun, 12 Feb 2006 23:32:39 +0000 Daniel Drake <[EMAIL PROTECTED]> wrote: > | It may feel a little harsh to give someone a canned response just by > | pasting a URL in the comment field, but curious readers will find his > | faq.txt which explains nicely that we aren't evil/lazy, we just have > | a lot of work to do. Thanks Ciaran! > > And some users throw a hissy fit when given a detailed link to a canned > response and demand that in future they get personally typed out > explanations rather than a link to a detailed pre-written resource that > goes into far more depth than anyone could possibly manage in a > personalised response. Hence why I no longer spend much time helping in > maintainer-wanted bugs unless a submitter specifically asks me to take > a look at something for them -- all it takes is for one user to escalate > their hissy fit to a devrel bug... > > Oh, and don't think that this behaviour is limited to end users. Sadly > the same thing has been observed in certain Gentoo developers.
Perhaps pasting the response into the bug itself would prevent most of this. It just takes a few seconds, but feels more personal. Thanks, Donnie
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