On Sunday 25 March 2007, »Q« wrote: > "Kevin F. Quinn" <[EMAIL PROTECTED]> wrote: > > Closing INVALID is like saying they never had an issue - when clearly > > they did have an issue, even if it was just an issue of understanding. > > If bugs.gentoo.org users think that it's like saying there's no issue, > ISTM the problem is with their understanding of bugzilla.
To me indeed closing a bug as INVALID sends the signal to the user that what they filed as a bug was not a bug at all. Personally when I close a bug as invalid I have normally actually helped the user with the problem. And then I give a better explanation of the closure in the comment that goes along. So yes, I do think that closing as INVALID can be received as "you actually wasted our time" (and what that means to a user). Paul -- Paul de Vrieze Gentoo Developer Mail: [EMAIL PROTECTED] Homepage: http://www.devrieze.net
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