Hi, About the mail archive, the SourceForge is indeed horrible. This is much better https://www.mail-archive.com/geoserver-users%40lists.sourceforge.net/index.html but I do not know how to make Google to prioritize that.
-Jukka Rahkonen- Lähettäjä: Yuan, Erhhung <erhhung.y...@intel.com> Lähetetty: keskiviikko 30. maaliskuuta 2022 23.02 Vastaanottaja: Rahkonen Jukka (MML) <jukka.rahko...@maanmittauslaitos.fi> Kopio: geoserver-users@lists.sourceforge.net; erhhung.y...@mobileye.com Aihe: Re: GeoServer community support improvements Hi Jukka, Just wanted to give my 2 cents on improvements to the support system since you're asking for them and I have only recently been subscribed to the mailing list. Instead of immediately subscribing to the mailing list-assuming they can easily find instructions to do so-and post for help, most people are trained, as proper etiquette, to search for past discussions first. So, most people will use a search engine and likely end up on the SourceForge mailing list archive for GeoServer, but the interface to drill down by month is pretty horrible in this day and age, and most of what you scroll through are longer and longer inlined replies in an email thread. There are many free forum platforms available: would it be possible to set one up for GeoServer? For example, Flarum (e.g. https://discuss.flarum.org), or even phpBB (e.g. http://forums.mozillazine.org)? I know running a forum requires server resources, but should be minimal alongside the main site itself? Erhhung From: Rahkonen Jukka (MML) <jukka.rahko...@maanmittauslaitos.fi<mailto:jukka.rahko...@maanmittauslaitos.fi>> Date: Wednesday, March 30, 2022 at 4:16 AM To: Alexander, Colin <calexan...@sanborn.com<mailto:calexan...@sanborn.com>>, geoserver-users@lists.sourceforge.net<mailto:geoserver-users@lists.sourceforge.net> <geoserver-users@lists.sourceforge.net<mailto:geoserver-users@lists.sourceforge.net>> Subject: Re: [Geoserver-users] LDAP past version 15.2 EXTERNAL EMAIL: Do not click any links or open any attachments unless you trust the sender and know the content is safe. Hi, Unfortunately I cannot help with LDAP but I would be interested in another issue that you faced: "took me 2 hours to figure out this support system". Two hours for that is too long a time and I would like to know how did you spend it. We are probably blind to guess where new users try to find the contact information because we know how our web site has been looking like for several years. Therefore the path to go first into the main site http://geoserver.org/ and follow the Community tab into page http://geoserver.org/comm/ feels natural. Other Open Source GIS sites have rather similar paths: https://gdal.org, https://qgis.org, https://mapserver.org, https://postgis.net, https://postgresql.org What was the hardest part for you? Was it to find the web site geoserver.org, that the support channels are listed in the "Community" menu, or to join to the mailing list? I know mailing lists are not so common than they used to be couple of decades ago. Do you have any suggestions about how to improve our site so that next new users would not need to spend too long time for finding the support channels and get irritated? Regards, -Jukka Rahkonen-
_______________________________________________ Geoserver-users mailing list Please make sure you read the following two resources before posting to this list: - Earning your support instead of buying it, but Ian Turton: http://www.ianturton.com/talks/foss4g.html#/ - The GeoServer user list posting guidelines: http://geoserver.org/comm/userlist-guidelines.html If you want to request a feature or an improvement, also see this: https://github.com/geoserver/geoserver/wiki/Successfully-requesting-and-integrating-new-features-and-improvements-in-GeoServer Geoserver-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/geoserver-users
