On 15/07/2014 16:33, [email protected] wrote:
In case anyone has a similar issue in future I got to the bottom of it: it was Trusteer Rapport causing the problems. Uninstalled Rapport and everything went back to normal.
Somebody flagged up a similar problem to me some time ago. In that case, Rapport slowed down the web pvr tremendously, but it didn't freeze it entirely. I found that stopping the Rapport management service itself - not just stopping the Rapport "protection" - would fix things. No need for a complete uninstall. It sounds like Rapport was even naughtier in your case, though.
It's impossible to diagnose these sorts of problems because we'll never know what the user installed on his machine and when. It is *very* unlikely that get_iplayer is at fault if you can't connect with your browser (assuming the web pvr service is running). It will almost certainly be caused by am anti-virus or similar package interfering with things.
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