On Mon, Feb 29, 2016 at 3:20 PM, A. da Mek wrote:
>>> How can we know how many of them there is, if they simply downgrade to
>>> and do not bother to discuss it somewhere?
>> One of the first things I learned when I was in the marketing and PR
>> business is that unhappy customers do complain. A lot.
> A producer of a commercial product gets the complaints from the customers
> who paid for that product and are nor satisfied with it. He does not know if
> there are any customers who were aware of the flaws of his product already
> before they bought it, and so they simply decided to buy another product.
This is simply not how it really works.
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