I've talked with them and written at length (if you look back a few posts) about the issues. It's not just 39$. It's across the board. None of these places is run like Amazon. I doubt any ever will be but there is some serious "room for improvement". One of my biggest concerns is yours -- order fulfillment and tracking. It seems so obvious that that is where the re-investment should go. Eliminating issues such as yours have a huge upside to return business.
Hang around a while, will you? ;-) - Ira On Aug 26, 2:17 pm, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote: > First off, I did finally receive my glasses today, as promised > yesterday morning, so in that respect things seem to have worked out. > > On Aug 26, 8:05 am, Ira Mitchell <[EMAIL PROTECTED]> wrote: > > > I wish you'd have let me know before this got so out of hand. > > I didn't expect that this forum would be the best place to get help. > 39dollarglasses has some serious communication issues, and they seem > to be systemic--I spoke with three different people, not counting > whomever was involved with their broken chat system and handling of my > initial order. Eventually, only one person actually dealt with the > issue in a satisfactory manner. If you work for, or with > 39dollarglasses, I encourage you to help them fix, or at least > understand, that they have this problem. I've brought out the issues > in my discussions with the customer service reps over the last two > months, but I'm afraid my comments have fallen on deaf ears. > > --Rogan > > > sounds like things are finally wrapping up. Let me know if there is no > > resolution soon. > > > - ira > > > On Aug 25, 2:55 pm, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> > > wrote: > > > > In brief: I ordered one pair of sun glasses on July 7th, and after > > > nearly 2 months of trying to get my glasses order canceled for not > > > shipping in a timely manner, they are still at 39dollarglasses. > > > > I placed an order on July 7th for a pair of prescription sunglasses > > > (order totaling about $100, with shipping) and paid a premium for 2nd > > > day air, because I was leaving for the mediteranean shortly. My > > > choice of resellers was determined by the assurance (on glassyeyes as > > > well as on 39dollarglasses) that an order could be filled in 3-4 > > > business days. I was billed immediately, but other than an automated > > > confirmation of my order, I had heard nothing by the 14th. > > > > I tried to contact 39dollarglasses on July 14th through their web-chat > > > system (their preferred method). The chat did not work (no one ever > > > responded) and I was eventually directed to a web form for leaving a > > > message -- I did so, asking that someone contact me regarding the > > > timeliness of my order, and indicating that I would like to cancel the > > > order if a reasonable delivery date could not be reached. > > > > I never received a response, and on July 22nd I sent this email > > > through a different contact form: > > > > --------------------------- > > > I placed an order on July 7th, and I choose 39dollarglasses entirely > > > based on the reports that you are able to produce and ship quickly. > > > This was also advertised on the website when I placed the order > > > (shipping in 2-4 days from the order). It is now July 22nd, and my > > > order has not yet shipped -- I am now 10 timezones away, and I will > > > not need sunglasses when I return. > > > Furthermore, I attempted to contact 39dollarglasses through the web > > > chat interface, was told to leave a message, and I have only received > > > advertisements from 39dollarglasses since. > > > > Please cancel my order (#<removed>) and refund my payment. > > > > Thank you, > > > Eugene Creswick > > > ---------------------------- > > > > The next day I was sent a tracking number for the package that had > > > just shipped -- it was delivered (requiring a signature, which I did > > > not expect) while I was out of the country, and subsequently returned > > > to 39dollarglasses.com. After much heated discussion, 39dollarglasses > > > agreed to reship the glasses to a new address (which they requested, > > > to ensure proper delivery) when the glasses were returned to them. We > > > reached that agreement on August 6th. That was the last I have heard > > > from 39dollarglasses. > > > > UPS reported that the glasses were returned to NY on August 8th, and I > > > heard nothing from 39dollarglasses since our discussions on August > > > 6th. I called today (August 25th) and they were able to find the > > > glasses, and have assured me that they will arrive tomorrow -- that > > > phone call has been the only pleasant part of this transaction. > > > > --Rogan Creswick --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
