Lens Crafters is a multi-national corporation. It doesn't mean a thing to anyone in that store in the company how much you've spent with them. If you want to be rewarded for loyalty you have to go to a local store.
On Aug 30, 4:50 pm, john <[EMAIL PROTECTED]> wrote: > Here's my rant! > > I have been a faithful Lescrafters customer for ten years. I have > probably spent $2500 over the years. Wheter it is a $1 or $2500 > doesn't matter. I always went to LensCrafters. > > The story goes like this: > My 10 year old accidently broke my only pair of eye glasses the week > before last. With my back against the wall and little or no money > available I had no choice but to bite the bullet and go to buy a new > pair of glasses. Fortunately (or unfortunately as I now see it) Lens > Crafter's had a "wonderful" deal going on. Any frames costing more > than $169 and the lenses were free! And on top of that I have AAA and > receive a 30% discount as well. Sounds great right. I'm broke and I > need to spend as little as possible. > > Because I hadn't gone to the eye doctor for an exam I had to get one. > The doctor was great and gave me my prescription. I take it to the > counter and start my search for frames. I pick out a frame for $180 > dollars. The sales associate does her thing on the computer and tells > me that the glasses will be $290 dollars. I do a cartoon double take > and ask why th cost was so much. She tells me "well, you see, if you > get the AAA discount it will reduce the cost of the frames to $128 > which makes them fall below the $169 level so you have to pay for the > lenses". Of course I ask the ridiculous question of why and she > explains is again. I say "ok, here's what I'll do find some frames > that are priced a bit higher so I can keep the price above $169 so the > lenses will be free. I spend another fifteen minutes and find a frame > I like. The sales associate then tells me "the total cost will be > almost $300". I do another cartoon double take!! I ask the same crazy > question. Why so high with the discount and the free lenses? She goes > on to tell me that now I can't combine the AAA discount along with the > free lenses discount. She could have told me all of this in the > beginning. > > At this point I've spent close to an hour looking for frames. > Absolutely spent and frustrated, I tell her go find me some frames to > chose from that will keep me close to he $169 discount price. She > walks to a display case and quickly pulls three frames off the rack. > She could have done that in the beginning as well. She finishes the > process I pay for the glasses and leave. An hour later I go back to > get the glasses. They look good and I can finally see again. > > A bit of investigation on my part uncovers that there are online > services that you can use to buy glasses for 1/10th of the standard > retail price. I do the research and they all get great reviews. I look > at my prescription and realize that the pupillary distance (PD) > measurement is not there. You need that one to make the glasses in the > first place. So, back to Lenses Crafters I go. > > When I arrive the same sales persons are there from two week ago. I > tell them the glasses are great but I need my PD measurement. The lead > sales associate tells me "you can't have that measurement". "It is > confidential information, and you aren't allowed to see it". I ask her > "you're telling me that a measurement that was taken from my body, > used to make my glasses that I paid close to $200 for is not > releasable to me"? She says "yes, we can't help you". > > I leave go to the closest eyeglass store (one of Lens Crafters rivals) > and they make the PD measurement for me. It took them less than two > minutes. They were gracious and pleasant. > > Here's the thing that disturbs me. Ten years of service was thrown out > the window for information that should have been given to me. Horrific > customer service!!! > > I am going to try the online companies. Considering that they charge > between $10 and $50 dollars for glasses, I am willing to take a chance > on them. Lens Crafters has lost a good customer. > > Oh, by the way the store was in the Cross County Mall in Yonkers, NY. > > Everyone beware and know this, "YOU DON'T HAVE TO PAY THESE CRAZEY > PRICES FOR GLASSES". Take a chance. Hell a slice of pizza and a can of > soda cost as much as some of the glasses you can get online. > > Bye bye Lens Crafters!!!! --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
