Well, you said the measuring error was yours and that you took a week to send the glasses back. You then DEMANDED expedited shipping for free! From my perspective I would have to say that they went out of their way to help you out. (They even refunded your shipping charges.)
On Oct 9, 5:23 pm, literatura_us <[EMAIL PROTECTED]> wrote: > My husband, my teenage daughter, and my husband's best friend all > ordered from 39dollareyeglasses.com. All three arrived promptly and > correctly (even our buddy's progressive lenses). So I decided to take > the plunge. > > The first pair arrived promptly, but they were too big. The measuring > error was mine. The first rep was very nice and immediately placed a > new order for me with different frames. She said the order would be > processed even though the old glasses hadn't been received. It took me > a week to pack them up and get to the post office. > > Ten days after the new order was placed, I called. The order had not > been put into production until the old pair was received. Thanks for > telling me, guys. I might have gotten them in a little faster if you'd > told me that. > > Ten days later, still no sign of the glasses. I'm assured they're in > the lab being coated and will ship in a day or two. I demand and > receive upgraded priority mail shipping at no charge. > > A couple days later, I contact them again. Oops, one lens did not pass > inspection. I'm told it's being expedited and they agree to refund my > $4.95 shipping charge. I also get some sort of Phoney-Bucks points > towards my next pair. > > Five days later, I'm informed that the frames may or may not be in > stock. I wait "on hold" (actually in a chat room) for about an hour > while the rep checks for me. He finally returns to inform me the > frames had arrived the previous day and this time they really are > being sent for coating and will ship in a day or two. > > This all started on September 15. It's now October 9 and they have not > shipped. I have been waiting 24 days for glasses that I should have > received in less than a week. Furious does not begin to cover it. I > have been repeatedly lied to and misdirected. I wear glasses full time > and my current pair are two years old and giving me headaches. I have > to ask myself whether saving about $500 is really worth this kind of > aggravation. And how do I know they're going to fit or look good, let > alone whether the prescription is accurate. I have just about lost > faith in this company and I doubt I'll order from them again. > > Sorry this is so long, but thanks for letting me vent. --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
