I was used the link from YOUR site to make certain I was going to your site. I ordered glasses in mid to late September.
I went to an eye doctor and told him I needed this prescription for this exact purpose. That night after hearing from the attached Lens Crafter store manager that he would begrudgingly give me my PD , I ordered the glasses. This was a Sunday. When I got the email confirmation back, I noticed that the left eye had -9.25 as a spherical. I panicked . I realized I must have accidentally done this. The next morning, right after they opened, I spoke with customer service and told them what I had done. I had also corrected my default prescription on the site and used their online form minutes after I received the email with my mistake. I was told by the woman at customer service that it was not too late to change the order and I was fine. She made the correction in the computer at around 9:10 AM so my glasses would be okay. Well ten days later or so I received my glasses (I had ordered 2 pair: one pair was ordered with sunglass tinting) . BOTH glasses had the -9.25 in the left lens, obviously I could not see a thing. I again called customer service. They were kind enough to send me a return label via email PDF and I sent both pairs back. Customer service requested I send my prescription copy with the glasses which I did. Easily over two weeks passed, but finally I received ONE pair of my glasses back. The prescription is still incorrect and since I have not been able to contact them yet, I do not yet know where my other pair is. This has now been over a month since I placed the order ($211) total and I have no usable glasses. I will be calling customer service again (now the third time) on the 20 OCT 2008 to see what might be done. I will keep everyone posted but remember this second round had my correct prescription so I am not impressed or happy. --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
