The following email correspondence might be of interest to anyone considering a purchase from ZENNI.
Transcript, by latest date first, follows of ZENNI OPTICAL refusal of full refund or replacement and deceptive advertising of multifocal progressive lenses as noline bifocals… ***************************************************** >From Customer To ZENNI OPTICAL Sent: Wed, Jan 21, 2009 at 4:52 PM Your frames have fallen apart, specifically the screw, which cannot be repaired because the screw is proprietary. I will return the frames to you for replacement. If you cannot provide me with multifical progressives as I requested, then you should issue a full credit. Further, your website engages in deceptive advertising because progressive lenses are defined by the industry as multifocal, not noline bifocal. Your written statement on the web...." Progressive, no- line bi-focal, lenses need to have an absolute minimum of 32mm height, but here again we recommend at least 34mm or higher lens for a more comfortable viewing area"... implies that there are progressives plus noline bifocals which require a specific lens size. There is no direct definition of progressive = noline bifocal as a proprietary definition by ZENNI, contrary to good practices of the optometric industry. Therefor, ZENNI should either provide multifocal lenses which are progressive, or stop deceptive advertising. A copy of this has been sent to the BBB, as well as Consumer Affairs, "glassyeyes", and my bank. Customer **************************************************************** From: Service <[email protected]> To Customer Thu, Jan 15, 2009 at 7:46 PM Jan.15. 2009 Re order # Dear Customer, We did process the order as progressive, which is a no-lined bifocal. As for this, you could refer to http://zennioptical.com/cart/html/ps.html, which illustrate in detail. If you do not like this kind of glasses, please feel welcome to return the glasses, in their case, along with RA # xxxxx ,the order number and a notation as to the difficulty you're experiencing, to Zenni Optical at 27 Sunny Oaks Drive, San Rafael, CA. 94903 for a 50% refund within 30 days on receiving. Thank you for selecting Zenni Optical for your vision needs *********************************************** From: Customer Sent: Tuesday, January 13, 2009 12:27 PM To: Service ZENNI OPTICAL Subject: Not Progressives but nolinebifocals and frame is broken Re: Zenni Optical Order Shipped to You These glasses are not progressives but noline bifocals. There is no transition area between distance and reading....thus cannot use for intermediate computer distance. Secondly, the right screw on these hingeless frames is dislodged and I have taken them to Lenscrafters and Cohen's Optical for adjustment, but neither have the tools to deal with this type of screw.....Please confirm receipt of this email. I will send these back to you and would like a refund which can be applied to a true progressive lens and another frame which can be adjusted. Thank you. Customer ******************************************** On Mon, Dec 22, 2008 at 2:17 PM, Zenni Optical Shipment Tracking <[email protected]> wrote: A package was shipped to you from Zenni Optical on 12/22/2008 via U.S. Postal Service First-Class to the following address: --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
