One thing I've learned in dealing with the online Rx eyeglasses companies is that patience is everything, but what has been others' experiences in getting a response from Eye Buy Direct's customer service? I emailed them last Friday as soon as I received my order from the B1G1 sale. One pair was perfect, while the other frame was missing a rhinestone and another stone had clearly been repaired and was discolored. I have yet to receive a response to my email and I tried repeatedly this past week to reach someone by phone, always being directed to leave a voice mail. After a few days of the same, I finally did leave a voice mail and still have not heard back. In general non-Rx eyeglasses customer service-land this would be considered unacceptable. In online eyeglasses-world, am I being too anxious for a response?
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