The first thing to do is to confirm that the glasses were made correctly.
Take them somewhere local (and for the Love of God, don't mention that you
got them online, or they'll give you a false report) and have the
prescription checked against what you ordered. Just say that you got them
"out of town," which is true, and everything should be fine.
Now, let's make the assumption that there is a problem, and it's not a
matter of "getting used to" a new prescription. Given what you're
experiencing, I see 3 probable causes.
1) The lenses were made inaccurately. I doubt this, because Zenni (of all
the online retailers) is renowned for the accuracy of their lenses...but
hey, anything is possible, and mistakes do happen. This error is Zenni's
fault, and the glasses should be remade, at their cost.
2) The lenses are as ordered, but were ordered wrong. In this scenario,
the fault would be yours. Again, talk to Zenni and see if there's anything
they can do to help you out...once you manage to get hold of a person, they
tend to be reasonably pleasant.
3) The lenses are perfectly accurate, but the doctor's prescription is
wrong. Well, it's time to talk to your eye doctor...it was his mistake, and
you can't see out of the glasses.
There are, of course, other places it could have gone wrong...but those are
the most likely. Having them checked locally should identify where the
problem lies.
-- Chuck Knight
P.S. How did your prescription change, and how different is the shape of
the lenses in the old and new pair? Size/shape makes a difference WRT lens
edge thickness.
On Sun, Feb 22, 2009 at 9:26 PM, Dan <[email protected]> wrote:
>
> Last year I got a couple pair of glasses from America's Best and
> started wearing them instead of contacts, but they were damaged so I
> wanted something new. With a new year, and a new insurance carrier,
> my wife and I realized that we have one covered eye exam per year at
> no charge. Grand plans, we got our eyes checked, got our
> prescriptions and placed our first order from Zenni.
>
> We just got our glasses last week, I got two pair and she got one.
> When I try on my glasses, everything seems a bit distorted. When I
> look at something like a doorway I can tell that each side of the door
> frame bow outward slightly. This is not the case with my old
> glasses. Now, my prescription did change, but not by a lot. The new
> lenses from Zenni are much thicker on the outside than my old lenses
> (which were upcharged for the thinner lenses I think).
>
> I'm just curious, do you folks think distortion like this could be
> caused from having the wrong PD, or is the prescription itself at
> fault?
>
> The new glasses do provide better vision, but the distortion is
> annoying. When I try on my wife's pair, there is no distortion (but
> they are not the correct strength, so while they improve my vision a
> little bit they do not correct it). Just wondering if I should try
> to order another pair with an adjusted PD, or maybe the thinner lens
> upgrade, or should I get my eyes re-checked? Any suggestions?
>
> >
>
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