That's really good news, Warlock. Now, if they could just figure a way to motivate the people in their labs and quality control to only ship perfect glasses, we'd have us a real winner.
Maybe they could take some lessons from Bob Parsons over at godaddy.com. ;^) -=# Firewalker #=- On Mar 24, 9:36 am, warlock <[email protected]> wrote: > This morning I received a refund confirmation from PayPal. It was > immediately followed by an email from G4U Sales. > ---------------- > Dear Customer, > Thank you for contacting us. > This is to confirm that we have processed full refund back to your > account. This may take 3-5 days to appear on your statement. Kindly > donate the glasses to Lions Club instead of returning them back to us > as we do the same. > Please feel free to contact us if you have any additional questions. > > Sincerely, > Sales > ----------------- > > I must say that I am very pleased with this outcome. To recap, > Goggles4U DID respond within 24-48 hours every time I contacted them. > They DID honor their refund policy for damaged glasses after offering > to replace them with a frame of my choice free of charge. They also > requested that I simply donate the damaged pair to Lion's Club instead > of wasting them.....which I will gladly do. > > I know some people have had problems with Goggles4U lately as I have > been reading about them on this forum. Despite having received a > damaged pair of glasses from them I want to point out that customer > service like this is rare to find, and based on this experience I > would not have a problem trying them again in the future. > > Warlock > > On Mar 23, 5:51 am, warlock <[email protected]> wrote: > > > > > I recieved an email reply from G4U at 1:27AM MST Monday morning. So, > > they start work early and are very quick to respond to customer > > inquiries. I also should mention that I did receive an automated > > email reply to my initial contact to them providing me with a ticket > > number (for support tracking) and letting me know when I should expect > > a response. > > > G4U in their email this morning expressed regret that I was not > > satisfied with my purchase and has offered to send me a coupon for a > > free replacement in the frame of my choice. They also pointed me to > > the Live Chat on their site. However, I am unable to get the chat > > session working in either Firefox or IE. I am politely declining > > their offer in an email response and continuing my request for a 100% > > refund. At this stage, the level of customer service and attempt to > > remedy is excellent. > > > Warlock > > > On Mar 22, 8:01 am, warlock <[email protected]> wrote: > > > > I actually have ordered and received a pair from Zenni already. The > > > shipping was about the same (3 weeks from order to receive) - although > > > THEY actually sent an email confirmation when the glasses were shipped > > > along with tracking information. It's not Zenni's fault USPS doesn't > > > ever update their tracking information. > > > > The Zenni glasses arrived packaged nicely and the prescription is > > > exact. The only problem I had was the bridge was supposed to be 18mm, > > > but when I tried them on....well, let's say the bridge was so tight > > > the glasses rode almost above my eyes. Luckily the pair I ordered was > > > rimless and the nose pieces were easily adjusted to the proper width. > > > The glasses fit great now and I love wearing them. I actually have > > > already ordered a second pair from Zenni. They have been shipped and > > > should be here early next week. I think I read that the shipping > > > problems before were due to a hold up in customs earlier this year. > > > True or not, I have not had a problem with Zenni shipping. I will > > > address the quality of their service and products in another review. > > > > Thanks for the feedback, Firewalker. > > > > Warlock > > > > On Mar 21, 9:07 pm, Firewalker <[email protected]> wrote: > > > > > I hate to say this, but this seems to be a ongoing theme with G4U > > > > lately. > > > > They seem to have somewhat better shipping speed than Zenni, but at > > > > the sacrifice of quality. > > > > I'm not saying *everyone* is dissatified with their glasses from G4U, > > > > but this type of quality issue seems to be cropping up more and more > > > > with them. > > > > > If it was me, I'd get the full refund and order a pair from Zenni. I > > > > have yet (although I've only been here a month or two) to see a post > > > > complaining about the quality of Zenni lenses. Only the speed of their > > > > service, and the occasional complaint about the frames being flimsy. > > > > Just be picky about the frames you choose, and be patient on the > > > > delivery time and you should be very pleased with your Zenni order. > > > > > Global Eyeglasses and Optical4Less seem to have good quality and > > > > speed, but they are a bit higher priced than Zenni. If you want > > > > quality *and* quick service, I'd choose one of these instead. Just be > > > > prepared to pay more for the extra convienence. > > > > > Hopefully, Ira will have some spare time in the near future to > > > > reevaluate the online vendor list here. > > > > > Good Luck > > > > -=# Firewalker #=- > > > > > On Mar 21, 6:06 pm, warlock <[email protected]> wrote: > > > > > > This is my first experience ordering from G4U and I will keep you > > > > > posted on the details. > > > > > > I ordered style # 23263 (since discontinued) on 3/7. > > > > > Received a confirmation email immediately with all the details of my > > > > > or > > > > > I checked my account on their site on the 14th and it showed that my > > > > > order had shipped. I did not receive any kind of email letting me > > > > > know this had occured. > > > > > The glasses arrived on 3/21 (today). > > > > > > They were packaged in what appeared to be the same type of box that my > > > > > bank sends me new checks in. The postage was two stamps and a third > > > > > 2cent stamp. I only mention this because it did not appear > > > > > professional and, was in fact, the precursor to the quality of the > > > > > product I have received. > > > > > > Other than that, the glasses are packaged in a hard case, inside 2 > > > > > plastic bags, inside a piece of cotton, inside a cleaning cloth. A > > > > > repair kit with extra nose pieces is also included. > > > > > > The glasses I received are the style I ordered, however, the lenses > > > > > bend downward from the bridge. This is not what the picture on the > > > > > site indicated. The site showed frames that are horizontal, not > > > > > droopy. > > > > > > The right lens also has a 4mm scratch across the top of it. > > > > > > I have initiated an email (there is NO phone number to contact them) > > > > > to G4U asking for a full refund citing their 100% refund policy for > > > > > damaged glasses. I took pictures as they indicate that I might be > > > > > asked for some. The site indicates I should hear from somebody within > > > > > 24-48 hours. It is Saturday now, so I will assume they will not be > > > > > open until Monday. If I do not hear from them by Wednesday (3/25), I > > > > > will.....um, well, I guess I'll send another email since they have no > > > > > other form of contact other than a fax number.- Hide quoted text - > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
