If you're having trouble getting a reply via email, then I would try calling them. Here's the contact info from their website:
Customer Care (all time in Pacific Standard Time) Monday 6 am to 10 pm Tuesday 6 am to 10 pm Wednesday 6 am to 10 pm Thursday 6 am to 10 pm Friday 6 am to 5 pm Saturday 8 am to 4:30 pm Sunday 9:30 am to 10 pm Toll-free Phone: 1-866-333-6888 International Phone: 1-604-669-1555 Email: [email protected] On May 30, 1:08 am, TujuMaster <[email protected]> wrote: > I posted my experience with Coastal Contacts in another forum and I'm > not too happy with them. I ordered my glasses May 17th and I don't > have them yet. Plus their customer service never got back to me. > I'll probably have to call my credit card company in two weeks if I > don't get them. > > On May 28, 10:55 am, Rory <[email protected]> wrote: > > > > > Just wanted to update everyone on my Coastal Contacts experience. They > > actually sent me the new glasses before even receiving the other one > > back. The second one was sent priority mail and both arrived in my > > work mailbox on the same day. After performing minor adjustments on > > the frame, I am now wearing them and am happy with the quality of the > > frame and the lenses. The vision is just > > > I echo the sentiments of others who have given a positive endorsement > > to Coastal Contacts. One measure of any business is through its > > customer service. I have to say that dealing with Coastal Contacts > > customer service went very smoothly. Even though there was a hiccup > > with my order, and I have to admit - I should have caught the error > > the first time - the fact that Coastal Contacts did not even blink by > > sending me the new frames, gets high marks from me. > > > BTW, if you are curious, these are frames I ordered: > > <https://www.coastalcontacts.com/glasses/frames/gucci-1578-black/prod2...>. > > The nose pads on the plastic frames is what made me go for these. > > > - Rory > > > On May 21, 8:24 am, xizix <[email protected]> wrote: > > > > Its good to hear that they helped you out quickly. > > > > I have ordered from them twice and their performance was flawless. > > > Clean and simple order entry and delivered half way across the US is > > > 4-5 days from the order date. The product was exactly what I expected > > > and an exceptional value. I also see that they are offering > > > progressive lenses now.- Hide quoted text - > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
