Thanks for the follow-up. I've had two great purchases from Firmoo, and I'm glad that they are responding to mistakes.
On Nov 9, 9:42 am, "Wm. Lewis" <[email protected]> wrote: > Firmoo has corrected the problem. They are going to send the order again > with tinting this time. Mistakes happen and I think this is great customer > service to resolve the problem so quickly. > I do think mentioning it here aided their prompt response so a quick > reminder: > Many of the online retailers read the forums here at glassyeyes!! They are > dealing with language and distance and manufacturing obstacles to provide us > with something almost intimate: our sight. Mistakes happen. > They may also be small organizations that receive hundreds of emails a day. > Reading glassyeyes forums may be their easiest way to check their customer > service complaints. > My suggestion: write of your order problems here at glassyeyes but do it in > such a way that does not act as though they are trying to rip you off. I've > had order problems (my progressive lenses usually take four weeks to arrive, > not two) but I've never felt the retailer was trying to rip me off. > > This is the second time I'm writing about a great customer service > experience with Firmoo. Thumbs up! > > On Sat, Nov 7, 2009 at 3:00 PM, cincyanon <[email protected]> wrote: > > > I've been buying online for years now (thanks glassyeyes!) and never > > had a problem. Just recently had a good experience buying > > prescription sunglasses from Firmoo and convinced my cousin to try > > them out. > > The glasses arrived and the prescription was right but there was no > > tinting. Double checked the initial order and saw the tint was > > requested and sent an email asking Firmoo what the next step is. > > No response yet. > > Anyone ever had to return to Firmoo? Good/bad experience? --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
