I have bought maybe ten pairs of glasses from ZenniOptical.com over the years. And of course when I finally convinced my wife to take a chance we got the first pair that had a problem. She reported that these new bifocals made her queasy.
So I took the glasses to a local shop and asked if he could pull the prescription off a pair of glasses, which they can. He explained that the accuracy of that wasn't perfect. I then said my wife had bought these glasses and complained, and I was curious if the prescription was right. He said no problem, and spent a few minutes pulling off the prescription. Meanwhile the nice ladies in the shop said admiring things about my frames and the frames on my wife's new pair. That lead to an attempt on their part to figure out what brand the frames were so they could order some up for their store. :). So he gives me the prescription and says that he was a bit surprised to discover there was some prism included. Later, comparing the prescription that prism bit was the only thing out of wack. You see, my wife's prescription does not include any prism. Also, you may recall, that ZenniOptical doesn't handle prescriptions with prism. Pretty mysterious all around. So I got a return authorization from Zenni. Time passes; and they have sent me two notes: They are remaking the glasses. So a happy outcome. I assume. It's a fascination how Zenni's customer service seems unable to sugar their communications, they are always kind of abrupt. Seems like an easy problem to fix; ah well. I'm a cheapskate, and hence a very customer. Meanwhile we went ahead a bought my wife a pair thru the usual channels, they only cost five times what the Zenni pair cost ;). -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
