Let me take a guess at what's going on with EyeBuyDirect. Step 1. They have a big sale, attracts a lot of orders. Step 2. Big sale is a tremendous success, huge backlog results. Step 3. [Optional: quality suffers as they rush to fill backlog] Step 4. Orders are delayed, customers grow testy. Step 5. Customers receive their orders, huge rush of customer service calls results. Step 6. Customer service quality gets really backed up
Generally I suspect that all one can do is be patient and a bit sympathetic. Step 5 doesn't require Step 3, but it would make it worse. It is very hard to scale up customer service in a situation like that. -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
