After ongoing difficulties with my order (I placed it exactly 1 month
ago), I finally canceled my order today and am wondering if anyone
else has had similar problems. I have a fairly strong prescription
(-8.25) and have bought glasses with plastic frames and a mid-index
(1.59) on 39dollarglasses before with no problem. Eyebuydirect told me
that it was not possible to make glasses with my Rx for those frames
("Villeneuve") and that I could only select full rimmed metal frames
with my Rx. After a protracted back-and-forth between customer
service and their lab, I was given the name of 1 pair of plastic
frames they would make for me -- but only with an index of 1.67 and
they are not even frames that I like! I finally was able to get out of
someone that there *might* be other frames that are possible, but that
I would have to submit a customer service request and wait for them to
check with the lab for each one (requests take a day at best, but I've
had voicemails go unanswered). This is clearly a ridiculous way to
shop for glasses and I know that I don't need an index that high. Has
anyone else ordered plastic frames from them with a similar Rx and had
any success? The only reason I am even interested in dealing with
them after this experience is that they have some frames that I like
that no one else seems to offer.
--
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