On Sat, Mar 5, 2011 at 8:37 PM, Kat <[email protected]> wrote: > How come these on-line glass people, can't do gradient sunglasses? It > can't be that complcated. You know, dark on the top, lighter. on the > bottom of the lenses. I purchased a pair of glasses from > Greateyeglasses.com. with a gradient blue tint. They sent them to me, > and they were almost clear. I got the okay, to send them back and > specifically told them, that these were for SUNGLASSES. I needed them > a dark gradient. Well, after about two weeks, they sent them back > (after I bugged them) and they looked the same, clear, almost no > color. I don't think they touched them. I am so mad. What a waste of > time and money. Is there any company that can do this??? >
Hi Kat, It sounds like they put a light tint on, and may have forgotten the gradient. If you set the glasses down on some nice "high" white paper and look closely you should be able to tell if there is any gradient at all. The return policy at that web store is kinda hokey.http://www.greateyeglasses.com/shop/pages.php?pageid=4 it says you can return them for a 50% refund if you return them within 14 days. And then it says "If there has been an error at the lab, or a defect in the eyeglasses that has gotten by our quality control department, we will gladly replace and ship them to you at no cost." it's like there's two different policies at the same time . If you ordered a dark gradient tint and they didn't ship you glasses with a dark gradient tint on it then that was their error in the lab. I suggest you write them a letter stating that this was their error and that you intend to return the glasses for replacement with a correctly manufactured pair or a total refund. If you paid by credit card you should be able to get a total refund by protesting the charge to the credit card company, after you send the glasses back even if the store doesn't agree to it. If you do send the glasses back with this intention, be sure to get a receipt on the shipment. Also if you are going to ask the credit card company to reverse the charge,(give you your money back), you will probably have to send them a written letter explaining the situation and documenting the fact that the product was returned. Call your card company first and get the details on what they expect to see for this type of request. You may want to give them one chance, excuse me, one -more- chance to make the glasses correctly. On the other hand it sounds like you've already taken a beating from this. Good luck with all this. I am not familiar with the store you used. In fact I think this is the first time I have heard of them. I don't know if glassyeyes has reviewed them or not. But I don't think they were in his list of the best rated stores. If they are new then that would make sense, and if they are new they may still be getting the kinks ironed out, which would explain their screwup on your glasses. Most, if not all, of the online stores will do gradient tints. if they were having problems doing them I think we would've heard more about that here in the forums. (Or I just didn't happen to notice those complaints! :-)) The sites that seem to keep coming up with overall satisfactory experiences are 39dollarglasses.com eyebuydirect.com goggles4u.com optical4less.com zennioptical.com zennioptical seems to be a bit more varied in quality/service than some of the others. these last two guys are the short timers, which means they haven't been around for as long as the others yet. glassesshop.com eyeglasses123.com There is probably better information about these stores somewhere in the forums. These are just my recent impressions. Remember, first penguin over the cliff wins a lunch date with a sea lion...try not to be first. :) -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
